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Introducing the new and improved Custom My Buddy Embroidered Clothing & Accessories

Spring 2024 Release

• Embroidered Directly Into Sweatshirt: Built to last a lifetime
• Hand-Drawn Artwork: Captures every detail
• Premium Italian Fabrics: For a cozy fit
• Crafted & Made with Love: In Hayward, CA
• Over 2 Years of Dedicated Improvement: To make a Clothing & Accessories you'll love
• Celebrate Your Pets: By wearing them on your heart

Shipping and delivery is 5-8 weeks from your order date.

Custom Product Policy

Due to the nature of this custom product, we cannot provide refunds or cancellations within 24 hours of placing an order or if we've already completed the artwork within that time.

Revisions on Artwork

• You can request up to three free revisions. Additional revisions are available for $25 to compensate our artists' time.
• If you want to change the picture entirely, there's a $35 fee to rework the photo. Each artwork takes 4 hours to create. This provides for our artists' time.
• For the best results, please provide a clear picture with good lighting.
• We work with one picture per order, so choose the one you want to use. If you are between photos, please reach out via email to help choose the best one.

Shipping Protection

To safeguard your order in case of mailing system issues, we recommend adding shipping protection during checkout. We are not responsible for lost or stolen packages. Adding shipping protection will ensure your order is covered.

Proof Approval

You will receive your proof within 10-15 business days. You must approve your proof within 7 days. After that, it will be auto-approved and sent for production. We can't make changes once it's in production. If you have a Hotmail email, please check your spam folder. We suggest using a different email if possible.

Color

Once an order is placed, we cannot change the sweatshirt color.

Returns and Exchanges

We do not offer returns or exchanges since our items are fully customized.

Size Chart

Please refer to our size chart for the best fit.

Ordering Process 

• 1️⃣ Select your color & size.
• 2️⃣ Upload a straight-on photo of your pup (submit the image as you would like it drawn).
• 3️⃣ Add to cart & complete checkout. Always free USA shipping & no surprises at checkout.
• 4️⃣ That's all! So easy, right? We will begin working on your artwork and share it with you once it is ready via email, where you can approve or request one revision. 

Custom My Buddy is forever, big love, from Susan in Hayward, CA