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Shipping Policy

Thank you for your order! Below are the details regarding our processing and shipping timelines.

Processing Time

• Please allow 24-48 business hours for us to process your order.
• As each item is custom-made, we will begin stitching once your order is confirmed.
• Expect to receive a proof via email within 7 business days for approval before production continues.

Shipping & Delivery Time

• Standard Orders: Delivery within 4-6 weeks (domestic) and up to 7 weeks (international).
• Rush Shipping: Available for an additional fee, allowing your order to be prioritized.

Shipping Protection (Highly Recommended!)

We strongly encourage you to purchase Route Shipping Protection to safeguard your order.

• If you decline the protection, we are not liable for any lost, stolen, or damaged packages during transit via USPS or UPS.
• Route Shipping Protection is automatically applied to your order. If you uncheck the protection box, you assume full responsibility for any shipping issues.

International Orders

• For orders shipped outside the USA, customers are responsible for all international duties and customs fees.
• Please check with your local customs office for any applicable charges before placing your order.

Important Notes

• Order revisions may extend the lead time. Please review proofs carefully to avoid delays.
• If you have any questions, feel free to contact us at custommybuddyteam@outlook.com.

Thank you for your support! We appreciate your patience while we create your one-of-a-kind embroidery piece. 😊